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SAFE SHOPPING GUARANTEE
We guarantee that every transaction you make will be 100% safe. This means that you will pay nothing if unauthorized charges are made to your card as a result of shopping with us.
We accept VISA, MasterCard, and American Express credit cards. Our secure server encrypts all submitted information. Just enter your credit card information as directed during our checkout process.
Please note that charges to your credit card will appear as Prolite International, Inc .
PROMOTIONS & DISCOUNTS
From time to time Pro-lite.com.au may have promotions and discounts available. The best way to take advantage of these special offers is to sign up on to receive our newsletter.
Promotions are available while supplies last and are subject to change at any time.
Sign-up for our newsletter in the footer below.
Expected Shipping Times
Please consider that all expected shipping options are delivered in business days. For example, Overnight and Two Day shipping options placed on a Friday will be delivered the following Monday (overnight) and on Tuesday (two day).
30-DAY RETURN POLICY
If you would like to return your pro-lite.com.au online purchase for any reason, you may return the goods within 30 days of the original purchase date for a full refund.
(If your product has a manufacturing defect, please refer to our warranty policy to return your product)
We can only accept returns for products purchased in Australia directly from pro-lite.com.au If you purchased from a different online store or a retail store, please refer to your receipt and contact that retailer.
If you would like to exchange a product for a different size or color, please follow the return policy and instructions. You may purchase the new item you want immediately to ensure the item is in stock. Your original purchase will be refunded when we receive your returned product.
Product must be returned unused in its original packaging.
We cannot assume responsibility for misdirected, lost or damaged shipments. Return shipments should be sent with a traceable shipping service such as AusPost or TNT.
Customers are responsible for return shipping costs. If we sent you the wrong product by mistake, we will pay for your return shipping and ship the correct product back to you free of charge. Please include a note with your product highlighting this mistake.
The amount refunded excludes any shipping paid on the original purchase.
Refunds will be issued to the original payment card. We will refund your card as soon as we approve the return. Please note that refunds typically appear on credit card statements one full billing cycle from the refund date.
Send an email to firstname.lastname@example.org
Include your order number and the reason for your return.
Please note that return requests can take 24 to 48 hours.
You will be given a Return Number and shipping instructions.
Credits will be processed with 5 business days after the product is returned back to Prolite.
2-YEAR LIMITED WARRANTY
Pro-Lite Aus offers a 1 year limited warranty from the time of initial purchase against manufacturing defects. Pro-Lite Aus will repair or replace, at its discretion, any products to be found defective within the scope of normal use and are within the 1 year limited warranty covenants which exclude normal wear and tear.
Surfboard bags are not made to be left in the sun for long periods of time, this will break down and destroy the material. Sun damage is not considered normal wear and tear and will not be covered under warranty.
For warranty returns, please contact the Australian warranty department via email at email@example.com. If you ordered directly from Pro-lite.com.au , please include the order number from your purchase. If you purchased from another retailer please include a copy of your original receipt and pictures of the defective item.